This Agreement and Disclosure is the contract between you and The United Federal Credit Union which covers your and our rights and responsibilities concerning the online and mobile banking services offered to you by The United Federal Credit Union. These services permit you to electronically initiate account transactions involving your accounts at the credit union. By requesting and using the online and mobile banking service, referred to as e.branch, you agree to the terms and conditions of this Agreement, and any amendments.
Anytime that you access your account(s) through a computer, mobile device, mobile application, or via text alert or text message, you are accessing the account through e.branch. Standard data and text messaging rates may apply.
E.BRANCH ACCOUNT ACCESS: If we approve your application for the e.branch service, you may use your personal computer, mobile device, or any other device that allows for internet usage to access your accounts at the credit union. You must use the password and username assigned to you, to access your accounts. Each person who is an owner on an account may apply for access via e.branch service. Unless the primary owner notifies the credit union otherwise, any person who can transact business on an account as a joint owner will have the same capability electronically. You will need a personal computer, a mobile phone or tablet with access to the Internet in order to use the e.branch service. You are responsible for the installation and maintenance of your computer. The Credit Union is not responsible for any errors or failures involving any telephone service, Internet Service, or for the software or hardware of your computer.
You may use the e.branch service to:
View account balances and transaction history of your share draft (checking), share savings, and loan accounts
Make transfers between your authorized share draft (checking), and share savings accounts
*Refer to our Schedule of Fees disclosure
TRANSACTION LIMITATIONS: The following limitations on e.branch transactions may apply in using the services listed below:
You may transfer funds to other accounts of yours at the Credit Union. Federal regulations limit pre-authorized transfers from your Money Market Account. During any statement period, you may not make more than six withdrawals or transfers to another credit union account of yours or to a third party by means of a preauthorized or automatic transfer or telephone or computer order or instruction. No more than three of the six transfers may be made by check, draft, debit card (if applicable), or similar order to a third party. If you exceed the transfer limitations set forth above in any statement period, your account will be subject to penalties up to and including closure by the credit union.
The Credit Union will not be required to complete a withdrawal or transfer from your share accounts if you do not have enough money in the designated account to cover the transaction. You agree not to use the e.branch services to initiate a transaction that would cause the balance in your designated share account to go below zero. We will not be required to complete such a transaction, but if we do so, you agree to pay us the excess amount or improperly withdrawn or transferred amount immediately upon our request. We will also refuse to complete your e.branch transactions if we have cancelled your e.branch access or we cannot complete the transaction for security reasons.
ACCOUNT INFORMATION: The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to processing time and our Funds Availability Policy.
MOBILE BANKING: You may access your account(s) at any time through your mobile device with the device's browser. You may also access your account(s) through The United Federal Credit Union Mobile Apps. All transaction limitations apply when transacting through your mobile device or through mobile apps. The United Federal Credit Union does not guarantee that your device will be compatible with mobile banking. It is up to you to maintain proper security features on your mobile device to ensure secure connections to mobile banking.
THE CREDIT UNION will not be responsible for any fees incurred by your device carrier. Standard data usage fees will apply determined by the contract you signed with your mobile device carrier.
USER SECURITY: You agree to be mindful of the security and safety guidelines of using online or mobile banking from any computer and/or mobile device. We recommend that you never give out account information or login usernames or passwords to anyone. You agree that if you do allow access to online or mobile banking to any unauthorized user, that you will be responsible for those transactions and any fees that correspond to the transactions. The credit union will not be liable for any of your losses.
Bill Pay is a service offered by the Credit Union. However, there is a monthly fee after a 90 day introductory trial that is outlined in the Schedule of Fees disclosure.
TEXT ALERTS & SMS TEXTING: To participate in text messaging program, you must have an SMS/text messaging-enabled mobile phone. You are responsible for standard text rates and/or data usage rates that apply in conjunction with any of the terms and conditions of your agreement(s) with your cell phone carrier.
ESTATEMENTS: If you have also enrolled in estatements you will receive your The United Federal Credit Union account statements electronically, The United Federal Credit Union will discontinue sending a paper statement.
Paper statements may be printed from ebranch, or you may request a paper statement to be mailed to you at the address on file by contacting the Credit Union at 1-800-458-3712 or by email at estatements@tufcu.org
Note: Should you opt to receive estatements please be advised that you may be mailed one paper statement per year.
By enrolling in estatements you also agree to receive all regulatory and account disclosure information electronically.
OPT OUT: If you would like to receive your account statements in paper form, by mail, you can make that request by phone at 1-800-458-3712, in person at any The United Federal Credit Union branch location or in writing to The United Federal Credit Union, 3 Sunset Beach Road, Morgantown WV 26508.
MOBILE PHONE: If we need to contact you to service your account or collect any amounts you owe, you authorize us (and our affiliates, agents or contractors) to contact you at any number you provide, from which you call us, or at which we believe we can reach you. We may contact you in any way, such as calling or texting. We may contact you by using an automated dialer or prerecorded messages. We may contact you on a mobile, wireless or similar device, even if you are charged for it.
FEES: Use of Online and Mobile Banking with the Credit Union is free, however, standard account fees do apply (example, overdraft fees). For all fees, please see the Schedule of Fees disclosure.
CONFIDENTIALITY: The United Federal Credit Union Privacy Policy will be followed for all online and mobile banking transactions.
CHANGES: The Credit Union reserves the right to make changes to this policy at any time. If changes are made, you will be asked to agree to the new terms the first time you log on after the new terms go into effect.
Please note that not all e.branch features will be available for use in mobile apps, text alerts and SMS texting.