This Agreement
and Disclosure is the contract between you and ACFCU which covers your and our
rights and responsibilities concerning the e.branch
services offered to you by ACFCU. The e.branch
service permits you to electronically initiate account transactions involving
your accounts at the credit union. By requesting and using the e.branch service, you agree to the terms and conditions of
this Agreement, and any amendments.
E.BRANCH ACCOUNT
ACCESS: If we approve your application for the e.branch
service, you may use your personal computer to access your accounts at the
credit union. You must use the password and username assigned to you, to access
your accounts. Each person who is an owner on an account may apply for access
via e.branch service. Unless the primary owner
notifies the credit union otherwise, any person who can transact business on an
account as a joint owner will have the same capability electronically. You will
need a personal computer with a modem and access to the Internet in order to
use the e.branch service. You are responsible for the
installation and maintenance of your computer. The Credit Union is not
responsible for any errors or failures involving any telephone service,
Internet Service, or for the software or hardware of your computer.
You may use the e.branch service to:
·
View
account balances and transaction history of your share draft (checking), share
savings, and loan accounts
·
Make
transfers between your authorized share draft (checking), and share savings
accounts
·
Make
loan payments from your share draft (checking) or savings accounts
·
Request
a withdrawal from your regular share account by check, which will be mailed to
the address of record
·
View
and print checks that have cleared your share draft (checking) account
·
Inquire
if a specific check number has cleared
·
Change
your username and password
·
Conduct
any other transactions permitted by the Credit Union.
TRANSACTION
LIMITATIONS: The following limitations on e.branch
transactions may apply in using the services listed below:
TRANSFERS:
You may transfer funds to other accounts of yours at the Credit Union. Federal
regulations limit pre-authorized transfers from your regular share account and
money market account.
During
any statement period, you may not make more than six withdrawals or transfers
to another credit union account of yours or to a third party by means of a
preauthorized or automatic transfer or telephone or computer order or
instruction. No more than three of the six transfers may be made by check,
draft, debit card (if applicable), or similar order to a third party. If you
exceed the transfer limitations set forth above in any statement period, your
account may be subject fees or closure by the credit union.
The
Credit Union will not be required to complete a withdrawal or transfer from
your share accounts if you do not have enough money in the designated account
to cover the transaction. You agree not to use the e.branch
services to initiate a transaction that would cause the balance in your
designated share account to go below your membership par. We will not be
required to complete such a transaction, but if we do so, you agree to pay us
the excess amount improperly withdrawn or transferred amount immediately upon
our request. We will also refuse to complete your e.branch
transactions if we have cancelled your e.branch
access or we cannot complete the transaction for security reasons.
ACCOUNT
INFORMATION: The account balance and transaction history information may be
limited to recent account information involving your accounts. Also, the
availability of funds for transfer or withdrawal may be limited due to
processing time and our Funds Availability Policy.
PASSWORD
SECURITY: The password issued to you for initial access to e.branch
is for security purposes. You must change your password the first time
you use the e.branch service. Your password is
confidential and should not be disclosed to third parties or recorded. You
agree to accept responsibility for protecting the integrity of your password.
You agree not to disclose or otherwise make your password known to anyone not
authorized to sign on your accounts. When you give someone your password, you
are authorizing that person to use your e.branch
services and you are responsible for all transactions that person performs
while using your service. All transactions that person performs, even those
that you did not intend or did not want performed, are authorized transactions.
If you notify us that the person is no longer authorized, then only
transactions that person performs after you notify us are considered
unauthorized. Transactions that you or someone acting with you initiates with
fraudulent intent are also authorized transactions. You also agree that we may
revoke your e.branch access at any time without
notice to you. For your security, sign off after every e.branch
session and close your browser window to ensure confidentiality.
LIABILITY
FOR UNAUTHORIZED ACCESS: Contact us at once if you believe your password has
been lost or stolen. Telephoning is the best way of keeping your possible
losses down. You could lose all the money in your account (plus your maximum overdraft
line of credit). If you contact us within 2 business days, you can lose no more
than $50 if someone used your password without your permission. If you believe
your password has been compromised, and you contact us within 2 business days
after you learn of the loss or theft, you can lose no more than $50 if someone
used your password without your permission.
If
you do not tell us within 2 business days after you learn of the loss or theft
of your password, and we can prove we could have stopped someone from accessing
your account without your permission if you had told us, you could lose as much
as $500.
Also, if your statement shows transfers that you did not make, contact us at
once. If you do not tell us within 60 days after the statement was made
available to you, you may not get back any money you lost after the 60 days if
we can prove that we could have stopped someone from taking money if you had
told us in time.
If a good reason, such as a long trip or a hospital stay kept you from telling
us, we may extend the time periods.
If
you believe your password has been compromised or if someone has transferred or
may transfer money from your account without your permission, calls:
419-289-6211
Credit Union, or write;
Ashland Community Federal Credit Union
P.O. Box 682
Ashland,
Oh 44805
PERIODIC
STATEMENTS: Your periodic statement will clearly identify each electronic
transaction. You will receive a monthly account statement for each month in
which you initiate electronic transactions. In any event, you will receive an
account statement at least annually.
You
agree your Periodic Account Statement will be delivered to you electronically
via email. You understand that you will
be notified, by email, when your Periodic Account Statement is available. You will be instructed as to how to retrieve
your Periodic Account Statement electronically.
You agree that you will retrieve your Periodic Account Statement on a
timely basis (within 10 days of notification).
You agree that, because it is necessary for ACFCU to have your most
current email address in order to make your Periodic Account Statement
available, you will notify ACFCU of any change in your email address
immediately upon the existence of your new email address. You further agree to hold ACFCU harmless if
you fail to notify ACFCU of a change in your email address or if you fail to
pick up your Periodic Account Statement on a timely basis.
If
for some reason of yours you find it necessary to receive a paper statement be
sent to you monthly you agree to a monthly fee of three dollars ($3) per month
to be deducted from your account.
BUSINESS
DAYS: For purposes of electronic funds transfer, our business days are Monday
through Friday, excluding Federal holidays.
CREDIT
UNION'S LIABILITY FOR FAILURE TO MAKE TRANSFERS: If we do not complete a
transfer to or from your account on time or in the correct amount according to
our agreement with you, we will be liable for your losses or damages. However,
there are some exceptions. We will not be liable, for instance:
·
If,
through no fault of ours, you do not have adequate funds in your account to
complete a transaction or if your account is closed.
·
If
you used the wrong password or you have not properly followed any applicable
computer, internet access, or Credit Union user
instructions for making transfers or payments.
·
If
your computer fails or malfunctions or the e.branch
service was not working properly and such problem should have been apparent
when you started the transaction or transfer.
·
If
circumstances beyond our control (such as fire or flood) prevent the transfer,
despite reasonable precautions that we have taken.
·
If
the funds in the account are subject to an administrative hold.
·
If
the error was caused by a reason beyond the Credit Union's control.
·
There
may be other exceptions not specifically mentioned.
DISCLOSURE
OF INFORMATION TO THIRD PARTIES: We will disclose information to third parties
about your account or the transfers you make:
·
Where
it is necessary for completing transfers, or
·
In
order to verify the existence and condition of your account for a third party,
such as a credit bureau or merchant, or
·
In
order to comply with government agency or court orders, or
·
If
you give us your written permission, or
·
To
federal law enforcement and intelligence agencies to combat terrorism.
IN
CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS:
Telephone us at 419-289-6211 Credit Union or write;
Ashland Community Federal Credit Union
P.O. Box 682
Ashland,
Oh 44805
Email
Address: memberservice@ashlandfcu.org
In
case of errors or questions about your e.branch
transactions, contact the Credit Union immediately. We must hear from you no
later than 60 days the FIRST statement on which the problem or error appeared
was made available to you.
·
Tell
us your name and account number
·
Describe
the error or transaction you are unsure about, and explain as clearly as you
can why you believe it is an error or why you need more information
·
Tell
us the dollar amount of the suspected error
If you tell us
orally, we may require that you send us your complaint or question in writing
within 10 business days via US Postal Service or email.
We will
determine whether an error occurred within 10 business days (20 business days
if the transfer involved a new account) after we hear from you and will correct
any error promptly. If we need more time, however, we may take up to 45 days
(90 days if the transfer involved a new account, a point-of-sale transaction,
or a foreign-initiated transfer) to investigate your complaint or question. If
we decide to do this, we will credit your account within 10 business days (20
business days if the transfer involved a new account) for the amount you think
is in error, so that you will have use of the money during the time it takes us
to complete our investigation. If we ask you to put your complaint or question
in writing and we do not receive it within 10 business days, we may not credit
your account. Your account is considered a new account for the first 30 days
after the first deposit is made, unless each of you already has an established
account with us before this account is opened.
We will tell you
the results within three business days after completing our investigation. If
we decide that there was no error, we will send you a written explanation.
TERMINATING
THIS AGREEMENT: You can terminate this
Agreement at any time by notifying us in writing with at least 14 days notice. We may
terminate this Agreement at any time for any reason, including inactivity. Your account may be automatically terminated
after 45 days of inactivity. To reestablish access, contact the Credit Union.
Whether you terminate the Agreement or we do, the termination does not affect
your obligations under this Agreement, even if we allow any transaction to be
completed with your password after this Agreement has been terminated.
CHANGING
THIS AGREEMENT: The Credit Union reserves
the right to modify the terms of this Agreement from time to time as deemed
necessary.
We will notify you at least 21 days before the change will take effect if the
change will cause you a greater cost or liability or if it will limit your
access to the Service. You will be notified of the
changes in the Credit Union's monthly statement delivery, or in a special
notification to members of the e.branch service. We
do not have to notify you in advance, however, if the change is for security
reasons.
To complete an
application for the Service, you must agree to these
terms and conditions as indicated by your signature on the application.