ONLINE, MOBILE BANKING AND ESTATEMENT
AGREEMENT AND DISCLOSURE

This Agreement and Disclosure is the contract between you and THE CREDIT UNION which covers your and our rights and responsibilities concerning the online and mobile banking services offered to you by THE CREDIT UNION. These services permit you to electronically initiate account transactions involving your accounts at the credit union. By requesting and using the online and mobile banking service, referred to as virtual branch, you agree to the terms and conditions of this Agreement, and any amendments.

Anytime that you access your account(s) through a computer, mobile device, mobile application, or via text alert or text message, you are accessing the account through virtual branch. Standard data and text messaging rates may apply.

VIRTUAL BRANCH ACCOUNT ACCESS: If we approve your application for the virtual branch service, you may use your personal computer, mobile device, or any other device that allows for internet usage to access your accounts at the credit union. You must use the password and username assigned to you, to access your accounts. Each person who is an owner on an account may apply for access via virtual branch service. Unless the primary owner notifies the credit union otherwise, any person who can transact business on an account as a joint owner will have the same capability electronically. You will need a personal computer, a mobile phone or tablet with access to the Internet in order to use the virtual branch service. You are responsible for the installation and maintenance of your computer. The Credit Union is not responsible for any errors or failures involving any telephone service, Internet Service, or for the software or hardware of your computer.

You may use the virtual branch service to:

View account balances and transaction history of your share draft (checking), share savings, loan accounts, holiday and vacation club accounts.

Make transfers between your authorized share draft (checking), and share savings accounts

• Make loan payments from your share draft (checking) or savings accounts
• Request a withdrawal from your regular share account by check, which will be mailed to the address of record, *
• View and print checks that have cleared your share draft (checking) account.
• Inquire if a specific check number has cleared
• Change your username and password
• Setup and review text alerts
• Conduct any other transactions permitted by the Credit Union.

You may transfer funds to other accounts of yours at the Credit Union. Federal regulations limit pre-authorized transfers from your Share Account. During any statement period, you may not make more than six withdrawals or transfers to another credit union account of yours. If you exceed the transfer limitations set forth above in any statement period, the transfer may not be completed and your regular share account and draft account may be subject to a fee, account closure or suspension, or we may revoke your access to Virtual Branch. No more than three of the six transfers may be made by check, draft, debit card (if applicable), or similar order to a third party. If you exceed the transfer limitations set forth above in any statement period, your account will be subject to penalties up to and including closure by the credit union.

The Credit Union will not be required to complete a withdrawal or transfer from your share accounts if you do not have enough money in the designated account to cover the transaction. You agree not to use the virtual branch services to initiate a transaction that would cause the balance in your designated share account to go below twenty five dollars. We will not be required to complete such a transaction, but if we do so, you agree to pay us the excess amount or improperly withdrawn or transferred amount immediately upon our request. We will also refuse to complete your virtual branch transactions if we have cancelled your virtual branch access or we cannot complete the transaction for security reasons.

ACCOUNT INFORMATION: The account balance and transaction history information may be limited to recent account information involving your accounts. Also, the availability of funds for transfer or withdrawal may be limited due to processing time and our Funds Availability Policy.

MOBILE BANKING: You may access your account(s) at any time through your mobile device with the device's browser. You may also access your account(s) through THE CREDIT UNION Mobile Apps. All transaction limitations apply when transacting through your mobile device or through mobile apps.

THE CREDIT UNION does not guarantee that your device will be compatible with mobile banking. It is up to you to maintain proper security features on your mobile device to ensure secure connections to mobile banking.

THE CREDIT UNION will not be responsible for any fees incurred by your device carrier. Standard data usage fees will apply determined by the contract you signed with your mobile device carrier.

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS, telephone us at the number below, or send us a written notice to the address below as soon as you can. We must hear from you no later than sixty (60) days after we sent the first statement on which the problem appears.

1. Tell us your name and account number;
2. Describe the error or the electronic transaction you are unsure about, and explain as clearly as you can why you believe it is an error, or why you need more information; and
3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days (20 business days if your complaint or question involves a transaction to or from an account within 30 days after the first deposit to the account was made) after we hear from you. We will correct any error promptly. If we need more time, we may take up to 45 days (90 days if your complaint or question involves a transaction to or from an account within 30 days after the first deposit to the account was made) to investigate your complaint or questions. If we decide to do this, we will credit your account within 10 business days (20 business days if the complaint or error involves a transaction to or from an account within 30 days after the first deposit to the account was made) for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

TEXT ALERTS & SMS TEXTING: To participate in text messaging program, you must have an SMS/text messaging-enabled mobile phone. You are responsible for standard text rates and/or data usage rates that apply in conjunction with any of the terms and conditions of your agreement(s) with your cell phone carrier.

ESTATEMENTS: If you have enrolled in estatements you will receive your 1199 SEIU Federal Credit Union account statements electronically, 1199 SEIU Federal Credit Union will discontinue sending a paper statement.

Paper statements may be printed from virtual branch, or you may request a paper statement in writing for a fee, to be mailed to you at the address on file by contacting the Credit Union at 212-957-1055 or by email at memberservices@1199federalcu.org

Note: Should you opt to receive estatements please be advised that you may be mailed one paper statement per year.

By enrolling in estatements you also agree to receive all regulatory and account disclosure information electronically.

OPT OUT: If you would like to receive your account statements in paper form, by mail, you can make that request in writing to 1199 SEIU Federal Credit Union 498 7th Ave New York, New York 10018.

MOBILE PHONE: If we need to contact you to service your account or collect any amounts you owe, you authorize us (and our affiliates, agents or contractors) to contact you at any number you provide, from which you call us, or at which we believe we can reach you. We may contact you in any way, such as calling or texting. We may contact you by using an automated dialer or prerecorded messages. We may contact you on a mobile, wireless or similar device, even if you are charged for it.

LIABILITY FOR UNAUTHORIZED TRANSACTIONS: You will be liable for unauthorized access to accounts via virtual branch to the extent allowed by applicable federal and state law. Tell us AT ONCE if you believe your account number, or Logon ID, or any of your security information has been lost, stolen or otherwise compromised, or if any of your accounts have been accessed without your authority. You may telephone us at 212-957-1055 or mail to 1199 SEIU Federal Credit Union 498 7th Ave New York, New York 10018. Telephoning is the best way of minimizing your liability. If you tell us within two (2) business days of the loss, theft, or unauthorized access, you can lose no more than $50 if someone accessed your account without your permission. If you do NOT tell us within two (2) business days after you learn of the loss, theft or unauthorized access, and we can prove we could have stopped someone from accessing your account without permission if you had told us, you could lose as much as $500. If you fail to notify us you could lose all of the money in your accounts. Further, if your statement shows transfers that you did not make, you must tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not receive any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had notified us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.

TRANSACTIONS THAT ARE NOT COMPLETED. If we fail to complete a transfer to or from your designated account(s) on time, in the correct amount, and we have agreed to perform it, with certain exceptions, we will be liable for your losses or damages. The Limitations on Transfers section of this Agreement lists a number of situations in which we do not agree to complete withdrawals or transfers. We also will not be liable:

1. If we have terminated this Agreement;
2. If through no fault of ours, you do not have enough money in your account(s) to make the transfer;
3. A legal order directs us to prohibit withdrawals from the account(s);
4. The funds in your designated account(s) are subject to legal process or other encumbrance restricting the transaction;
5. If circumstances beyond our control (such as fire or flood) prevent the transaction from being completed despite reasonable precautions that we have taken;
6. You have reported an unauthorized use of your account number and logon ID or password, reported it as stolen, or requested that we issue a new password, and we have as a result refused to honor the original password;
7. If your account is closed, frozen or funds are uncollected;
8. If you, or anyone authorized by you, commits any fraud or violates any law or regulation;
9. If the transfer would cause your balance to become negative;
10. If any part of Virtual Branch is not working properly and you knew about the problem when you started the transactions; and
11. There may be other exceptions as provided by applicable law.

CONFIDENTIALITY: The 1199 SEIU Federal Credit Union Privacy Policy will be followed for all online and mobile banking transactions.

CHANGES TO THIS AGREEMENT: We may change any terms of the Agreement at any time. If the change would result in increased fees, if applicable, for any services, increased liability for you, fewer types of available electronic fund transfers, or stricter limitations on the frequency or dollar amount of transfers, we agree to give you notice of at least 21 days before the effective date of any such change, unless any immediate change is necessary to maintain the security of an account, or our electronic fund transfer system, or for any security reasons. We will post any required notice of change in terms in the quarterly newsletter, on our website, personal E-mail, or postal mail. If advance notice of the change is not required, and disclosure does not jeopardize the security of the account or our electronic fund transfer system, we will notify you of the change in terms within 30 days after the change becomes effective. Your continued use of any or all of the subject system services indicates your acceptance of the change in terms. We reserve the right to waive, reduce, or reverse charges or fees in individual situations. You acknowledge and agree that the applicable deposit agreements and disclosures govern changes to fees applicable to specific accounts. The Credit Union reserves the right to make changes to this policy at any time. If changes are made, you will be asked to agree to the new terms the first time you log on after the new terms go into effect.

Please note that not all virtual branch features will be available for use in mobile apps, text alerts and SMS texting.

GOVERNING LAW. This Agreement is governed by the Bylaws of the Credit Union, federal laws and regulations, and the laws and regulations of the State of New York. Any disputes regarding this Agreement shall be subject to the jurisdiction of the courts of New York County, New York.